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Support based issues
have encountered are as follows.
Operating
Systems:
Our Support Team have experience of working with a wide
range of Operating Systems & control panels:
Linux - Red
Hat Linux, SUSE
UNIX - FreeBSD, Solaris.
Windows - NT 4.0, Win2000, Win2003
Web Server
Problems:
httpd.conf problems, htaccess
errors
Password protection issues, Site oriented IP blocking
issues,HostNameLookups, Mime types
Apache Handler problems
URL blocking and redirection issues
Secure Cert problems.
FTP Issues:
Anonymous ftp enabling
FTP configuration issues
FTP virtual hosting issues
Security Issues:
Anti-port scanning
Log Checking
IP blocking
Firewall issues
Anti-SPAM
Front Page Issues:
Manually Installing
FrontPage Extensions on problematic Domains
Manually Removing FrontPage Extensions
FrontPage mail extension problems
FrontPage clashes with .htaccess
FrontPage and Secure forms issues
Java Servlets:
Apache JServ,
Tomcat
CGI:
Languages - PHP,
Perl, Python, C, C++, Servlets, ASP
This link tells you the Sample Form Code and PERL script
This
is the SMPT svg Mail Component which can be used in ASP Programming.
(The variables in the component have to be changed.)
This links tells you
the ASP sample script Code allows you connect to SQL Database
(In the code given below the DSN Name is sql123, Database is
test, Username
and Password is test.)
Note : Users are requested to change the above
said parameters with their respective
DSN, Username and Password.
Customers are advised to
post their queries (if
any) by giving the following details. Our support team shall address
your query at the earliest.
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Control Panels:
Some of the
control panels that we have used are
HSP, WHM-CPanel, Plesk, Ensim, Hsphere
Hosting Controller, Merack mail server
Common DNS
Problems:
Domain
parking issues
Modifying MX. A and CNAME records for domain Zones
Correcting Domain Name resolution problems
Common Mail Issues:
Sendmail, Qmail,
EXIM, SMTP issues, POP issues, POP-before-SMTP and relay
denied issues, Mailing lists,Auto-responders, Client Setup,
POP authorization, Anti-spam measures
Email filter issues with Procmail and .forward
Database
Issues:
Access denied, Handling multiple databases
Connectivity issues from CGI scripts
Allowing or denying grant permissions from local or remote
locations
Modification of database variables such as max connections,
memory used etc.
Logs and StatisticsIssues:
User specific Raw Logs
problems
System wide raw log problems
Log size control
Stats not updating issues
System
Administration:
In our System
Administration activity, we provide the following services -
Monitoring Operating System Health and Statistics
Downtime response and System Reboot
Emergency Upstream escalation
File System Management
Daily Backup System Maintenance
Backup Restorations
Operating System Patches
Installation and Maintenance of Common utilities and
applications
DNS monitoring and Maintenance
Mail Server infrastructure monitoring and maintenance.
Security Related Configurations
Full 24/7 monitoring of the server
Diagnostic analysis of critical system failure
Weekly system status reports
CGI Issues:
CGI file permissions
CGI connectivity with the database
Internal Server Errors
Sending mail from scipts
Form to mail problems
Telnet or SSH Problems
Connection refused issues
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