Contact
Center Services Our
customer service offerings create a virtual customer
service center to manage customer concerns and queries
through multiple channels including e-mail and chat on a
24x7livecustomersupport.com basis. Examples of this
include customers calling to check on their order status,
customers calling to check for information on products and
services, customers calling to verify their account
status, customers calling to check their reservation
status etc.
We provide outsourced contact
center facilities through a partner organization. We have
experience providing technical support internet based.
Some of our Customers are:
BI INDUSTRIES
LTD.
Universal
Shipping Company
www.icongifts.com
Internet
based support is provided through e-Helpdesk. e-Helpdesk
offers online assistance for troubleshooting hardware and
software problems. It can be customized for OEM suppliers,
ISPs, or
PC/ peripheral vendors. Broadly e-Helpdesk services can be
in two categories:
BPO
IN HYDERABAD
We offer business
process outsourcing solutions to our global clients by
leveraging process, domain and people management
expertise. At E-icon we have built our organization around
managing risk for our clients through a scalable,
cost-effective and predictable delivery platform.
Features used to provide effective email support:
Sophisticated rules-based routing Power Search
Multiple Response Personal Agent
Total Recall Case Audit Trail
eCommerce
IN INDIA
We offer 100% outsourced
solution for browser-based chat windows. These windows
allow your customers to chat in real-time with our
Customer Service Representatives.
Features used to provide real time experience:
Push Technology Automatic Response and Hot Keys
Multiple Lines Chat History
Returning Customers E-log
Contact information
If you
have any queries on our Business Process Outsourcing
contact us at below mentioned address.
Branch Office:
s-920 , Manipal Centre, Dickenson Road, Bangalore-560 042, Karnataka,
India.
Ph: +91-080-51132210, Mobile: 09341259359, Email: info@eicononline.com Head Office: Flat No.407, Central Court Apts, Opp: ETV,
Somajiguda, Raj Bhavan Road, Hyderabad-500 082, India.
Ph: +91-040-23414062,55585113 Mobile: 09849671234, 09246533012
instant callback
contact us
BPO Services
Contact
Center Services